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Customer Relationship Management (CRM) - Microsoft |
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MICROSOFT HAS A VISION OF A CONNECTED WORKPLACE: MSCRM connects employees to information, connecting your business to your customers, and connecting the systems that make your business run- regardless of platform or programming language. That's the .NET vision. But customer relationship management (CRM) is about more than technology- it's about customers. Microsoft CRM (MSCRM) frees employees through sales force automation (SFA) from time-consuming processes and empowers them with the information they need to focus on selling effectively and delivering quality customer service- the business of building profitable customer relationships. CUSTOMER RELATIONSHIPS ARE THE BACKBONE OF YOUR BUSINESS - but the data management tools to effectively manage these relationships have, until now, been geared toward large companies with the resources to support prolonged implementation processes and high costs for training, customization, and maintenance. Microsoft Customer Relationship Management (MSCRM) offers powerful functionality from the start and makes it easy for you to customize integrate and maintain your CRM solution efficiently and affordably. |
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MANAGEMENT SOFTWARE THAT IS EASY TO LEARN AND USE, Microsoft
Customer Relationship Management offers a familiar, intuitive user
interface, centralized activity management, and a single-click access
to activities, information, reports,
Shorten the sales cycle and improve close rates with leads and opportunity management, automated sales processes, quote creation, and order management. Maintain contact with customers via targeted e-mail; use Microsoft Word to create print communications. Customer service representatives can manage cases from initial contact through resolution, access a searchable knowledge base of support information, and respond quickly and accurately to customer needs with automated routing and queuing of support requests. Microsoft CRM provides detailed reports and a complete view of sales and support activity and history, so you can identify the opportunities, trends, and problems that guide your decisions. Integrated Sales and Customer Service modules give employees a complete, updated view of key customer information across the business. Employees can also share ad hoc information to ensure rapid response to sales opportunities and service requests. A built-in workflow engine with customizable templates and rules lets you define and automate processes for sales, customer service, and activity management. Microsoft CRM offers tight integration with Microsoft Business Solutions and Microsoft Office, and supports rich integrations with third-party applications and Web services. Simple configuration and ease of use mean your employees become productive fast, with little or no training, and 7x24 support resources from Microsoft. |
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Diamond
Marketing Systems is an affiliate of Office
Standard, one of the premier national CRM solution providers!
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